Legal
Refund & Cancellation Policy
Digital products are treated differently from physical goods. This policy explains how refund requests are considered.
Last updated: [DATE TO BE ADDED]
1. Cancellation before delivery
If access to a product has not yet been delivered, you may request cancellation and a refund of that item.
2. Duplicate payments
Where the same order is paid for more than once, the duplicate amount is refunded.
3. Failed or missing delivery
If we cannot deliver access to a purchased product and cannot resolve it, a refund is issued.
4. Corrupted or inaccessible files
If a file is corrupted or cannot be opened and we are unable to supply a working replacement, a refund may be issued.
5. Unauthorized transactions
Report suspected unauthorized transactions promptly. Such cases are reviewed with the payment provider.
6. Technical access issues
We will first try to restore access. A refund is considered if the issue remains unresolved.
7. Circumstances that may not be eligible
Where legally permitted, refunds may not apply to products already delivered and accessed, or to change-of-mind requests after access has been provided.
8. How to request a refund
Write to [SUPPORT EMAIL TO BE ADDED] with your Order ID, the email used at checkout and a short description of the issue. Approved refunds are returned to the original payment method; processing time depends on your bank or payment provider.
9. Commercial terms
Specific refund windows and product-level conditions: [REFUND WINDOW / CONDITIONS TO BE ADDED].