Legal

Grievance & Privacy Requests

Use this page to raise a complaint about an order or our service, or to make a request about your personal data.

1. Grievance Officer

2. What you can raise

Order, payment, delivery or refund complaints
Access to a summary of your personal data
Correction, completion or updating of your data
Erasure of your data or closure of your account
Withdrawal of consent
Nominating someone to act for you
Affiliate account, commission or payout disputes

3. How to make a request

Write to our Support page with your name, the email used on your account or order, your Order ID if relevant, and what you are asking for. We may ask you to confirm your identity before acting on a data request.

Signed-in customers can also submit and track a request from My Account → Privacy & Data. Erasure and account closure requests are reviewed manually and are not instant; some records may be kept where needed for accounting, tax, fraud and security, legal obligations or disputes, as explained in the Privacy Policy.

4. Timelines

We aim to acknowledge complaints within 48 hours and resolve them within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020. Data requests are answered within the period required by applicable law.

5. If you are not satisfied

You may approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) for consumer complaints, or the Data Protection Board of India for personal data matters once its process is available to you.

6. Related pages

Questions about this page? Contact iDigital Store (D. Chandra) at our Support page.

Privacy requests and complaints: Grievance & Privacy Requests